Refund policy

Refund Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions.

Return Eligibility

Items may be returned within 7 days of delivery if they meet the following conditions:

• The product is unused and in its original packaging
• The item is damaged, defective, or incorrect

Non-Returnable Items

For hygiene reasons, certain beauty and skincare products may not be eligible for return if they have been opened or used.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed within 7 business days of us receiving and inspecting the returned item, via the original payment method or a suitable method agreed upon with you (such as bank transfer or mobile wallet).

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos of the item.